How do I change my repair address?
STEP 1
Click "Manage Booking" from the top navigation, and enter the email address you used when booking the repair, along with the order reference. You can find your reference in your booking confirmation email.
STEP 2
Scroll down the page to the box labelled "Repair address" and click the "Change Address" button.
STEP 3
Enter your postcode in the first input and click the "Search" button. Select your address from the dropdown list, which will populate the fields below and then click the "Update Address" button.
Please note we require a minimum of 24 hours notice for any changes. Giving less than 24 hours notice will incur a cancellation fee.
FAQs
How do I manage my booking? 
You can manage your booking here where you are prompted to enter your email address and order number to manage your booking.
Can I cancel my repair?
Yes but we require a minimum of 24 hours notice. Giving less than 24 hours notice will incur a £59.00 cancellation fee.
What happens if my device is heavily damaged?
Contact the Likewize Repair team beforeyou book if you think your device is heavily damaged.Failure to do so may result in your repair not being carried out and a £59.00 charge being applied.
What happens if I’ve booked the wrong device?
If you book the wrong model and/or colour then your Likewize Repair technican won’t have the correct spares to carry out your repair. This will incur a £59.00 cancellation fee and another appointment wil have to be booked
Can I change the date of my repair?
Yes, but we require a minimum of 24 hours notice to cancel your original appointment. Giving less than 24 hours notice will incur a £59.00 cancellation fee.
Is it possible to select a specific time for my repair?
Unfortunately not. You’ll be allocated the earliest appointment available. For a same day repair, this will be confirmed at the checkout. For a next day (or later) appointment, the time will be confirmed to you via SMS and email by 08.00 on the day of your repair.
